Buzzeasy Blog
The Value of Personalizing Contact Center Bots
Customers want personalized, efficient, and engaging experiences, whether they’re speaking directly ...
Microsoft Teams: The Latest Updates and Upgrades
The Buzzeasy team wanted to highlight some of the most significant Microsoft Teams announcements and...
5 Things to Consider When Integrating CRM Systems into Your Contact Center
Linking your CRM system to your contact center makes it easier to learn about your audience and desi...
5 Tips for Creating Personalized Customer Experiences
Customer experience (also known as CX) is defined by the interactions and experiences your customer ...
Boosting Revenue with Value-Add Solutions
As a direct routing provider, partnering with a certified Microsoft Teams contact center vendor allo...
Which Contact Center Metrics Should You be Tracking?
Modern contact centres are collecting more data than ever before. However, with masses of data at h...