Customers want personalized, efficient, and engaging experiences, whether they’re speaking directly ...
The Buzzeasy team wanted to highlight some of the most significant Microsoft Teams announcements and...
Linking your CRM system to your contact center makes it easier to learn about your audience and desi...
Customer experience (also known as CX) is defined by the interactions and experiences your customer ...
As a direct routing provider, partnering with a certified Microsoft Teams contact center vendor allo...
Modern contact centres are collecting more data than ever before. However, with masses of data at h...