Buzzeasy Blog

The Value of Personalizing Contact Center Bots

The Value of Personalizing Contact Center Bots

Customers want personalized, efficient, and engaging experiences, whether they’re speaking directly ...

Microsoft Teams: The Latest Updates and Upgrades

Microsoft Teams: The Latest Updates and Upgrades

The Buzzeasy team wanted to highlight some of the most significant Microsoft Teams announcements and...

5 Things to Consider When Integrating CRM Systems into Your Contact Center

5 Things to Consider When Integrating CRM Systems into Your Contact Center

Linking your CRM system to your contact center makes it easier to learn about your audience and desi...

5 Tips for Creating Personalized Customer Experiences

5 Tips for Creating Personalized Customer Experiences

Customer experience (also known as CX) is defined by the interactions and experiences your customer ...

Boosting Revenue with Value-Add Solutions

Boosting Revenue with Value-Add Solutions

As a direct routing provider, partnering with a certified Microsoft Teams contact center vendor allo...

Which Contact Center Metrics Should You be Tracking?

Which Contact Center Metrics Should You be Tracking?

Modern contact centres are collecting more data than ever before. However, with masses of data at h...

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