Buzzeasy Blog
Contact Centre Trends from 2020 to 2021
The contact centre is changing, new trends in customer service and technology are leading this trans...
Webinar: How to use Microsoft Teams for Customer Service
In this webinar, we look beyond Teams recognized strengths as an internal communication tool and foc...
The Importance of In-Queue Call-Back In The New Era
A blog that explores the current challenges faced by the call center and how in-queue callback techn...
Connect Social & Digital Channels to Avaya AACC & ACCS
Avaya Aura Contact Center (AACC) and Avaya Contact Center Select (ACCS) can now be extended - add di...
Microsoft Teams and the Future of Work
COVID-19 has accelerated the adoption of digital collaboration platforms like Microsoft Teams, but w...
Buzzeasy Gateway for Avaya AACC & ACCS
View the Buzzeasy Gateway for Avaya AACC & ACCS Information Sheet - Adding digital and social channe...