Posts about Customer Experience
The road to AI transformation in the CX and Contact Center Industry
You are not alone, and no, you're not falling behind on the AI implementation trend. We can help you...
Making Omnichannel Work for the Customer
Buzzeasy’s CEO Viktor Gajodi was on UC Today to talk about the importance of providing a seamless om...
Boosting Revenue with Value-Add Solutions
As a direct routing provider, partnering with a certified Microsoft Teams contact center vendor allo...
5 Tips for Creating Personalized Customer Experiences
Customer experience (also known as CX) is defined by the interactions and experiences your customer ...
Improving Customer Service in the Education Sector With Microsoft Teams Contact Center
We explore 5 steps to improving customer service in the education sector with Microsoft Teams Contac...
Defining CCaaS: What is Contact Center as a Service and Why is it So Valuable?
A complete guide to Contact Center as a Service (CCaaS).