Posts about Customer Experience

Making Omnichannel Work for the Customer

Making Omnichannel Work for the Customer

5 Tips for Creating Personalized Customer Experiences

5 Tips for Creating Personalized Customer Experiences

Customer experience (also known as CX) is defined by the interactions and experiences your customer ...

Boosting Revenue with Value-Add Solutions

Boosting Revenue with Value-Add Solutions

As a direct routing provider, partnering with a certified Microsoft Teams contact center vendor allo...

Improving Customer Service in the Education Sector With Microsoft Teams Contact Center

Improving Customer Service in the Education Sector With Microsoft Teams Contact Center

We explore 5 steps to improving customer service in the education sector with Microsoft Teams Contac...

Defining CCaaS: What is Contact Center as a Service and Why is it So Valuable?

Defining CCaaS: What is Contact Center as a Service and Why is it So Valuable?

A complete guide to Contact Center as a Service (CCaaS).

Partnership Opportunities: Leveraging the Possibilities of Teams

Partnership Opportunities: Leveraging the Possibilities of Teams

Microsoft Teams Contact Centers: Reseller Opportunities - Let’s explore the benefits of Microsoft Te...

7 Microsoft Teams Contact Center Features for Managing Remote Agents

7 Microsoft Teams Contact Center Features for Managing Remote Agents

Which features of Microsoft Teams Contact Center solutions are best for managing remote agents? We t...

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