Posts about Contact Center

Making Omnichannel Work for the Customer

Making Omnichannel Work for the Customer

Buzzeasy’s CEO Viktor Gajodi was on UC Today to talk about the importance of providing a seamless om...

How Buzzeasy for Teams Enables the Right Kind of Conversations

How Buzzeasy for Teams Enables the Right Kind of Conversations

Check out Viktor Gajodi, CEO of Buzzeasy, featured in an article by UC Today on the evolution and ne...

5 Things to Consider When Integrating CRM Systems into Your Contact Center

5 Things to Consider When Integrating CRM Systems into Your Contact Center

Linking your CRM system to your contact center makes it easier to learn about your audience and desi...

5 Tips for Creating Personalized Customer Experiences

5 Tips for Creating Personalized Customer Experiences

Customer experience (also known as CX) is defined by the interactions and experiences your customer ...

Boosting Revenue with Value-Add Solutions

Boosting Revenue with Value-Add Solutions

As a direct routing provider, partnering with a certified Microsoft Teams contact center vendor allo...

Which Contact Center Metrics Should You be Tracking?

Which Contact Center Metrics Should You be Tracking?

Modern contact centres are collecting more data than ever before. However, with masses of data at h...

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