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Microservices are widely regarded by many observers as the way forward for software development. Indeed, a recent report by Market Research Future, predicts that the microservices market will grow at a compound average growth rate (CAGR) of 18.6% over the next eight years and be worth $21.67 billion by 2030.

The main growth drivers for microservices architectures are the growing use of different kinds of devices to access applications and services and the increase in home and hybrid working. This is making it critical for software developers to engineer versatility into their solutions – including contact centres – so that they can be easily deployed and updated on any device.

Most legacy applications were built using an older ‘monolithic’ architecture, in which data was accessed via middleware that would sit beneath the business application layer, the functions of which would be made available on devices through a user interface. This type of architecture is quite easy to understand and deploy, but not so great at adapting to change or scaling.

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