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Buzzeasy for Contact Centers: AI-Infused CCaaS Solution

Buzzeasy offers AI-driven assistance, instant translation across 30+ languages, and integrated communications - all through a single, streamlined interface for contact centers.

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Including Standard Integrations (and more)


A Fully-Featured Contact Center Solution

Buzzeasy is your all-in-one solution to revolutionize customer interactions. With AI bots and seamless CRM & BI integrations, we're here to redefine how you connect with your customers.


Buzzeasy means more business

Buzzeasy is a cloud-based, AI-powered customer service platform:


5+ AI bots built in

Created with Fabric.js 5.2.4

Installation within just 2 weeks


Real-time translation in 30+ languages

How communications better with Buzzeasy


30% Increase in Agent Productivity

One unified interface streamlines operations for contact center agents without the hassle of switching between screens

Created with Fabric.js 5.2.4

42% Decrease in Customer Waiting Time

Automated intelligent call routing and multichannel automatic callbacks cut wait times, ensuring customers reach the right department faster.


33% Increase in First Call Resolution

AI-guided assistance helps agents resolve customer queries promptly, delivering the right message at the right time. Real-time AI translation achieves 98% accuracy making every interaction effortlessly global.

Created with Fabric.js 5.2.4

73% Decrease in Live Agent Workload

AI chatbots, interaction history, and our generative AI tech provide human-like conversations for instant support; FAQ bots deliver immediate answers to common questions, allowing more time for agents for complex tasks.

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Web Form
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Voice (IVR)
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Connect Across Every Channel

*Please note some channels are subject to specific integration requirements.

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X (former Twitter)
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Web Chat

Looking for more information or support for other channels? Contact us.

With additional teams dedicated to the onboarding, implementation, and support of users, Buzzeasy offers a complete solution.
Buzzeasy_logo_full-blue_Mtech Company-1

*Mtech is the Tech business division of the Mplus Group.

Instant Awareness. Informed Action

Buzzeasy is Mtech's central platform for transforming Contact Centers and Customer Experience departments.

Buzzeasy, a key component of Mtech's innovative suite, is revolutionizing the BPO industry by transforming customer service delivery. As an integral part of Mtech's next-generation platform, Buzzeasy leverages advanced technology to enhance user experiences and empower industry professionals with smarter solutions

Looking to see Buzzeasy in action?

Set up a free demo