Buzzeasy for Contact Centers: AI-Infused CCaaS Solution
Buzzeasy offers AI-driven assistance, instant translation across 30+ languages, and integrated communications - all through a single, streamlined interface for contact centers.
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Including Standard Integrations (and more)
A Fully-Featured Contact Center Solution
Buzzeasy is your all-in-one solution to revolutionize customer interactions. With AI bots and seamless CRM & BI integrations, we're here to redefine how you connect with your customers.
5+ AI bots built in
Installation within just 2 weeks
Real-time translation in 30+ languages
How communications better with Buzzeasy
30% Increase in Agent Productivity
One unified interface streamlines operations for contact center agents without the hassle of switching between screens
42% Decrease in Customer Waiting Time
Automated intelligent call routing and multichannel automatic callbacks cut wait times, ensuring customers reach the right department faster.
33% Increase in First Call Resolution
AI-guided assistance helps agents resolve customer queries promptly, delivering the right message at the right time. Real-time AI translation achieves 98% accuracy making every interaction effortlessly global.
73% Decrease in Live Agent Workload
AI chatbots, interaction history, and our generative AI tech provide human-like conversations for instant support; FAQ bots deliver immediate answers to common questions, allowing more time for agents for complex tasks.
Connect Across Every Channel
*Please note some channels are subject to specific integration requirements.
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*Mtech is the Tech business division of the Mplus Group.