Posts about Contact Center (2)
Which Contact Center Metrics Should You be Tracking?
Modern contact centres are collecting more data than ever before. However, with masses of data at h...
Improving Customer Service in the Education Sector With Microsoft Teams Contact Center
We explore 5 steps to improving customer service in the education sector with Microsoft Teams Contac...
Microsoft Teams Call Center Features: What to Expect from a Teams Integrated Contact Center
Wondering what Microsoft Teams Call Center Features are available? Here's What to Expect from a Team...
Defining CCaaS: What is Contact Center as a Service and Why is it So Valuable?
A complete guide to Contact Center as a Service (CCaaS).
Partnership Opportunities: Leveraging Microsoft Teams
Microsoft Teams Contact Centers: Reseller Opportunities - Let’s explore the benefits.
Contact Centre Trends from 2020 to 2021
The contact centre is changing, new trends in customer service and technology are leading this trans...