Posts about AI and Bots

The Value of Personalizing Contact Center Bots

The Value of Personalizing Contact Center Bots

Contact Centre Trends from 2020 to 2021

Contact Centre Trends from 2020 to 2021

The contact centre is changing, new trends in customer service and technology are leading this trans...

Connect Social & Digital Channels to Avaya AACC & ACCS

Connect Social & Digital Channels to Avaya AACC & ACCS

Avaya Aura Contact Center (AACC) and Avaya Contact Center Select (ACCS) can now be extended - add di...

Video: Buzzeasy Customer Engagement Platform

Video: Buzzeasy Customer Engagement Platform

Buzzeasy is a customer engagement platform perfect for organisations wanting to offer multichannel c...

Video: What can Geomant Buzzeasy do for you?

Video: What can Geomant Buzzeasy do for you?

Buzzeasy provides a single solution for enabling customer contact from multiple channels such as Ema...

Buzzeasy Bots for Customer Service Information Sheet

Buzzeasy Bots for Customer Service Information Sheet

View the Buzzeasy Bots for Customer Service Information Sheet

Digital Call Center Conference 2019

Digital Call Center Conference 2019

Events like the Digital Call Centre conference are invaluable because they allow attendees to gather...

We’re all about creating brand loyalists for life

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