Posts about AI and Bots
4 Use Cases where AI can transform CX and Contact Center Industry
Artificial Intelligence is at the forefront of the Customer Experience transformation. Check out how...
Small Details that Make a Big Difference for Buzzeasy Customers and Partners
Viktor Gajodi, CEO of contact center platform provider Buzzeasy says it’s the little things that mak...
The Value of Personalizing Contact Center Bots
Customers want personalized, efficient, and engaging experiences, whether they’re speaking directly ...
Contact Centre Trends from 2020 to 2021
The contact centre is changing, new trends in customer service and technology are leading this trans...
Connect Social & Digital Channels to Avaya AACC & ACCS
Avaya Aura Contact Center (AACC) and Avaya Contact Center Select (ACCS) can now be extended - add di...
Video: Buzzeasy Customer Engagement Platform
Buzzeasy is a customer engagement platform perfect for organisations wanting to offer multichannel c...