Making Omnichannel Work for the Customer

Omnichannel is taking over the industry because of the customer demand for communications on the channels they prefer. Buzzeasy enables a business to extends partner cloud portfolios and Microsoft Teams’ capabilities to provide a consistent customer experience.

While supporting omnichannel communication is absolutely essential, it is how you enable customers to use those channels and navigate between them that really matters, said Viktor Gajodi, CEO of Buzzeasy, the contact centre for Microsoft Teams solution, when we asked him how he sees contact centre solutions evolving. 

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