Buzzeasy Blog
5 Things to Consider When Integrating CRM Systems into Your Contact Center
Linking your CRM system to your contact center makes it easier to learn about your audience and desi...
Boosting Revenue with Value-Add Solutions
As a direct routing provider, partnering with a certified Microsoft Teams contact center vendor allo...
5 Tips for Creating Personalized Customer Experiences
Customer experience (also known as CX) is defined by the interactions and experiences your customer ...
Which Contact Center Metrics Should You be Tracking?
Modern contact centres are collecting more data than ever before. However, with masses of data at h...
Improving Customer Service in the Education Sector With Microsoft Teams Contact Center
We explore 5 steps to improving customer service in the education sector with Microsoft Teams Contac...
Microsoft Teams Call Center Features: What to Expect from a Teams Integrated Contact Center
Wondering what Microsoft Teams Call Center Features are available? Here's What to Expect from a Team...