Along with multi-channel management, Buzzeasy pushes contact center efficiency to new heights. In providing agents with the ability to serve more customers, our solution enables organizations to provide support to more users than ever before – lowering costs while increasing satisfaction.
Combining efficiency with exemplary customer services, Buzzeasy’s cloud-based solution empowers companies to nurture long-term customers into brand loyalists.
Companies with strong omni-channel engagement see a 9.5% year-over-year increase in annual revenue.
Leveraging Microsoft Teams’ familiar user interface, Buzzeasy’s contact center solution maximizes agent productivity for both office and remote operations.
Buzzeasy is more than just a Microsoft Teams extension.
Cloud-based, our omni-channel solution enables users to:
Leverage AI and caller activity data to prioritize and route customers to the best available agents.
Provide your customers the timely support they need with chatbots and AI – available 24/7.
Manage digital chat features across all platforms - including email, Facebook, Twitter, SMS, and more - from a single contact center solution.
Leverage the cloud to jump between communication channels, connect agents with outbound opportunities, and provide employees the freedom to work from anywhere.
See every part of the customer journey in real time with a unified view across all channels – regardless of how they make contact.
Monitor operational performance from a single dashboard with Power BI reporting, real time analytics, and KPI analysis.
Customise the workflow on-demand to optimise your contact center's customer experience.
Automatically record, save, and store all calls in order to help improve future customer support.
Create fully customizable reports or use existing templates to communicate relevant KPIs, real time analytics, and more.
Implement customizations that fit your businesses needs with API-first architecture.
Delivering consistent service levels and accelerating response times, Buzzeasy routes conversations across your channels to the best suited agent and continuously measures the performance of the customer support desk to improve even further.
Whether that be rescuing online registrations, or responding back to queries - connecting to customers on their preferred channel improves the connect rate and the customer satisfaction.
Dalton Howell - Portfolio Director for Fortem International
Among the most popular are Buzzeasy’s planning, migration, and system integration services – assisting companies in navigating the Digital Transformation. Led by communication platform experts, organizations can confidently plan the transition of their contact center solution – including the safe transfer of all relevant data.
Manage your contact center in confidence with Geomant.