A Fully-Featured Contact Center Solution

With the ability to integrate seamlessly with a variety of communication platforms, Buzzeasy elevates your customer service to new heights, ensuring every interaction is smooth, efficient, and truly omnichannel.

Buzzeasy means more business

Buzzeasy is a cloud-based, AI-powered customer service platform:

Manage multiple channels

Utilize custom APIs

Provide an exemplary customer support experience

Increase Your Contact Center Efficiency With Core Applications

Agent Application

Chat with customers, handle inbound and outbound calls, and check daily performance.

Supervisor Dashboard

Monitor agent work and manage their status, listen to or join ongoing conversations, change agent attributes on the fly, and provide coaching.

Admin Portal

Buzzeasy Portal_Round Corners_Product Overview_small

Admin Portal

Configure your communication channels, define the conversation workflow including auto-attendant and routing rules, and set up your teams and agents.

Contact History

Safely document and store every point of contact across all channels.

Real-Time Insights

Real-Time Wallboard

Run fully digital, customizable wallboards with real-time metrics to increase operational performance.

Reporting Insights

Reporting Insights

Analyze your key performance indicators and compare your trends using our powerful BI service

Improve Your Customer Satisfaction With Our Core Features

Smart Routing

Leverage AI and caller activity data to prioritize and route customers to the best available agents.

Self Service

Provide your customers the timely support they need with chatbots and AI – available 24/7.

Multi-Channel Engagement

Manage digital chat features across all platforms - including email, Facebook, Twitter, SMS, and more - from a single contact center solution.

Proactive Reach

Leverage the cloud to jump between communication channels, connect agents with outbound opportunities, and provide employees the freedom to work from anywhere.

360˚ Journey

See every part of the customer journey in real time with a unified view across all channels – regardless of how they make contact.

Performance Monitoring

Monitor operational performance from a single dashboard with Power BI reporting, real time analytics, and KPI analysis.

Change On-Demand Workflows

Customise the workflow on-demand to optimise your contact center's customer experience.

Call Recording

Automatically record, save, and store all calls in order to help improve future customer support.

Salesforce Sidebar

Provides all the tools contact center supervisors need when managing quality assurance projects.

Standard and Custom Reporting Options

Create fully customizable reports or use existing templates to communicate relevant KPIs, real time analytics, and more.

Buzzeasy Integrations

Implement customizations that fit your businesses needs with API-first architecture.

Cultivate brand loyalty

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Web Form

Voice (IVR)

SMS

Messenger

X (former Twitter)

Web Chat

Looking for more information or support for other channels? Contact us.

Whether inbound or outbound communications Buzzeasy makes it better

Inbound

Delivering consistent service levels and accelerating response times, Buzzeasy routes conversations across your channels to the best suited agent and continuously measures the performance of the customer support desk to improve even further.

Outbound

Whether that be rescuing online registrations, or responding back to queries - connecting to customers on their preferred channel improves the connect rate and the customer satisfaction.

Step into the future of customer service with Buzzeasy

Embrace AI innovation to enhance your customer interactions, empower your agents, and gain a competitive edge. Contact us to transform your customer service experience today.

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Proudly Supporting Our Partners

Including Standard Integrations (and more)

Deliver an effortless customer service experience

Along with multi-channel management, Buzzeasy pushes contact center efficiency to new heights. In providing agents with the ability to serve more customers, our solution enables organizations to provide support to more users than ever before – lowering costs while increasing satisfaction.

Combining efficiency with exemplary customer services, Buzzeasy’s cloud-based solution empowers companies to nurture long-term customers into brand loyalists.

9.5^%

Companies with strong omni-channel engagement see a 9.5% year-over-year increase in annual revenue.

My team and I had a great experience using this chatbot. It was very easy to implement and to customize. The support we received from the Buzzeasy team was incredible. They are a great team with a great offering. I would highly recommend it to anyone looking to create better experiences and engagement. “

Dalton Howell - Portfolio Director for Fortem International

Guiding Your Contact Center’s Digital Transformation

Along with a best-in-class omni-channel solution, Buzzeasy offers a full range of services to ensure its users maximize their contact centers.

Among the most popular are Buzzeasy’s planning, migration, and system integration services – assisting companies in navigating the Digital Transformation. Led by communication platform experts, organizations can confidently plan the transition of their contact center solution – including the safe transfer of all relevant data.

With additional teams dedicated to the onboarding, implementation, and support of users, Buzzeasy offers a complete solution.

*Mtech is the Tech business division of the Mplus Group.

Instant Awareness. Informed Action

Buzzeasy is Mtech's central platform for transforming Contact Centers and Customer Experience departments.

Buzzeasy, a key component of Mtech's innovative suite, is revolutionizing the BPO industry by transforming customer service delivery. As an integral part of Mtech's next-generation platform, Buzzeasy leverages advanced technology to enhance user experiences and empower industry professionals with smarter solutions

Looking to see Buzzeasy in action?

Set up a free demo

Request a Demo

Proudly Supporting Our Partners

Including Standard Integrations (and more)

Buzzeasy, a key component of Mtech's innovative suite, is revolutionizing the BPO industry by transforming customer service delivery. As an integral part of Mtech's next-generation platform, Buzzeasy leverages advanced technology to enhance user experiences and empower industry professionals with smarter solutions