Posts about AI and Bots
The Value of Personalizing Contact Center Bots
Customers want personalized, efficient, and engaging experiences, whether they’re speaking directly ...
Contact Centre Trends from 2020 to 2021
The contact centre is changing, new trends in customer service and technology are leading this trans...
Connect Social & Digital Channels to Avaya AACC & ACCS
Avaya Aura Contact Center (AACC) and Avaya Contact Center Select (ACCS) can now be extended - add di...
Video: Buzzeasy Customer Engagement Platform
Buzzeasy is a customer engagement platform perfect for organisations wanting to offer multichannel c...
Video: What can Geomant Buzzeasy do for you?
Buzzeasy provides a single solution for enabling customer contact from multiple channels such as Ema...
Buzzeasy Bots for Customer Service Information Sheet
View the Buzzeasy Bots for Customer Service Information Sheet