Organizations using Avaya Aura Contact Center (AACC) and Avaya Contact Center Select (ACCS) can now extend platform capabilities without the need to upgrade. Organizations can add digital and social channels, as well as self-service via bots, AI capabilities and context-based escalation to agents. How is it done? With a little help from Geomant's Buzzeasy technology. Watch our Chief Technology Officer Peter Hobor as he explains during the recent PCC America online event.