For many organisations, Microsoft Teams has become essential to the way they communicate, collaborate, and do business. Indeed, at the start of 2022 it was proclaimed that the UC platform has 270 million monthly active users – that figure is due to be updated soon and it will be a surprise if it does not surpass 300 million by some distance.
While Microsoft Teams is extremely versatile, it can’t do it all. Contact centre solutions provide an overlay that allows organisations to take full control of their telephony services, manage both inbound and outbound calls effectively and optimise the use of their human resources and call plans.
This is why, for the provider of omni-channel contact centre solution Buzzeasy, the launch of its Teams-native version of the software was a major milestone. That’s been really well received and it’s fast becoming the most popular version of Buzzeasy. But for some partners and customers, one crucial piece of the jigsaw was still missing, as Viktor Gajodi, CEO of Buzzeasy, explained.
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