Which Contact Center Metrics Should You be Tracking?
Modern contact centres are collecting more data than ever before. However, with masses of data at hand, are you monitoring the most valuable metrics?
Deliver real, human interactions across all channels
Elevate your organization’s customer service experience with cost-effective contact center software.
Designed for Microsoft Teams
Growing Brand Loyalty Together
Created by Geomant, Buzzeasy extends partner cloud portfolios and Microsoft Teams’ capabilities to provide a consistent customer experience. By leveraging the contact center software’s capabilities, partners can maximize every touchpoint to nurture customers into brand advocates – regardless of which channel they use.
Become a partner
Receive expertly crafted resources, technical training, lab and demonstration systems, and more.
Driving the Digital Transformation Forward
Buzzeasy enables organizations to maximize their contact center’s efficiency while delivering exemplary customer service. As a Microsoft Teams add-on, our cost-effective solution seamlessly integrates with the existing Microsoft Power BI Platform to provide a familiar user experience. Aiding in the digital transition, Buzzeasy also archives outdated, costly call center technologies.
Why Omni-Channel?
As the world continues to move into the digital age, contact centers are growing less effective by the day. Counter to costly and antiquated call centers, omni-channel systems enable organizations to connect with more customers at a fraction of the effort.
Supporting Microsoft’s Essential Communities
Local Governments
You can improve agent efficiency and customer satisfaction by providing agents access to the information they need, tracking important history about the customer journey, and delivering personalized experiences.
Education
The most significant benefit of combining CRM and contact center technology is it allows for a natural flow of data and knowledge between you and your team members. Look for an integration solution that enables automated data synchronization according to your specific needs.
IT Helpdesk
Enriching call handling controls and digital interaction capabilities with a CRM’s data instantly streamlines the process of delivering meaningful, contextual experiences to customers. Most importantly, your agent can spend less time switching between tools to complete essential tasks.
What we’re talking about on our blog
Improving Customer Service in the Education Sector With Microsoft Teams Contact Center
We explore 5 steps to improving customer service in the education sector with Microsoft Teams Contact Center Functionality.
7 Microsoft Teams Contact Center Features for Managing Remote Agents
Which features of Microsoft Teams Contact Center solutions are best for managing remote agents? We take a look at the top 7 in this informative blog.