Which Contact Center Metrics Should You be Tracking?
Modern contact centres are collecting more data than ever before. However, with masses of data at hand, are you monitoring the most valuable metrics?
Buzzeasy enables organizations to maximize their contact center’s efficiency while delivering exemplary customer service. As a Microsoft Teams add-on, our cost-effective solution seamlessly integrates with the existing Microsoft Power BI Platform to provide a familiar user experience. Aiding in the digital transition, Buzzeasy also archives outdated, costly call center technologies.
existing infrastructure to power omni-channel communications for every type of organization.
through real time reporting and Microsoft Power BI – including abandon rate, first call resolution, and more.
by optimizing communication across all channels and developing brand loyalty through consistent customer experiences.
of operating a contact center by improving efficiency, minimizing department size, and improving customer retention.
Simon Nakra - Sales and Marketing Director Conversant Technology
As the world continues to move into the digital age, contact centers are growing less effective by the day. Counter to costly and antiquated call centers, omni-channel systems enable organizations to connect with more customers at a fraction of the effort.
Modern contact centres are collecting more data than ever before. However, with masses of data at hand, are you monitoring the most valuable metrics?
We explore 5 steps to improving customer service in the education sector with Microsoft Teams Contact Center Functionality.
Which features of Microsoft Teams Contact Center solutions are best for managing remote agents? We take a look at the top 7 in this informative blog.
Our monthly updates give you expertly curated resources about customer service and the digital transformation each time the calendar page flips.
© Copyright 2023 Buzzeasy®. All rights reserved.